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Privacy Policy

How we use your information

This privacy notice tells you what to expect when PH INDUSTRIES collects personal information.

This policy is updated from time to time. The latest version is published on this page.

This privacy policy was updated on 18th April 2017 

Visitors to our websites

When someone visits www.ph-industries.com we use two third-party services to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make and do not allow third-party to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be upfront about this. We will make it clear when we collect personal information and will explain what we intend to do with it. 

Search engine

Search queries and results are logged anonymously to help us improve our website and search functionality. No user-specific data is collected by either PH INDUSTRIES or any third party.

The only personal information gained from analytical data is the location of the IP Address which visited the website. This informs us of the Country and City from which the website user visited PH INDUSTRIES’s website. 

People who email us

We will monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law. 

People who contact us via social media

If you send us a private or direct message via social media the message will not be shared with any other organizations. 

People who use our LiveChat service

We supply and support our LiveChat service in house.

If you use the LiveChat service we will collect your name, email address (optional), and the contents of your LiveChat session. This information will be retained for two years and will not be shared with any other organizations.

You can request a transcript of your LiveChat session if you provide your email address at the start of your session or when prompted at the end.

Mailchimp

This is used for marketing purposes only.  We hold your email address and do not share this information with any third parties. 

People who make a complaint to us

When we receive a complaint from a person we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

We usually have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where inquiries are submitted to us we will only use the information supplied to us to deal with the inquiry and any subsequent issues and to check on the level of service we provide.