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Terms & Conditions

RETURNS POLICY

Due to the nature of our products and for hygiene reasons we DO NOT offer refunds/exchanges on items simply unwanted/change of mind. If you receive an item damaged or faulty, we will of course exchange or refund this for you. If you receive a damaged/faulty item you must notify us in 7 days.

Please note: Our Instruments are handmade with love; therefore, each one can be slightly different, this would only be minor though. Please note this is not a fault but part of the unique lash assignment of individual by our employees.

To complete your return, we require a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you have not received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. there is often some processing time before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at info@ph-industries.com

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged, If you need to exchange it for the same item, send us an email at info@ph-industries.com and send your item to:

PH INDUSTRIES Small Industrial Estate, Block No. 2, Khawaja Nazam ud Deen Road, Sialkot - 51310 - Pakistan

Upon receipt of your order, please check the goods are in perfect condition and notify us straight away if there is a problem.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of goods.

PH INDUSTRIES do not pay returns postage unless an item is a wrong item or faulty.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.